Contact Coldflint support

Email hi@coldflint.com for help with a Coldflint tool. A person replies.

Please include:

• The app name and version.
• Your operating system and version.
• For Pluck, your Adobe Premiere version.
• What you were trying to do, what happened and any error message.
• Whether the problem happens every time, and which step triggers it.

A screenshot of the message can help. Crop or hide private information before sending it.

Purchase questions

Tell us whether you bought through the Mac App Store or directly from Coldflint. If you’ve already paid, please don’t pay again to troubleshoot.

Keep private information private

Don’t send passwords, licence keys, payment card details or private media. If a video link is sensitive, describe the problem without sharing it. We don’t need your original project or video files for an initial support request.

You can also start at Coldflint support to find help for your tool.